Genpact Off Campus Hiring For Process Associate

2 years ago 215

Genpact Recruitment 2023 Overview:

Respond to customer queries and customer’s concern.
Demonstrates effective, clear and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Basic knowledge of how digital payments work required.

Proficiency in spoken & written English & Hindi and with neutral English accent.
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)

The selection process for the Genpact off-campus placement drive typically involves the following stages:

Online Application: Interested candidates should start by submitting their applications through the Genpact career portal.
Online Test: Shortlisted candidates will be required to take an online test, which may include assessments related to programming, logical reasoning, and technical knowledge.
Technical Interview: Successful test candidates will proceed to a technical interview where they will have the opportunity to showcase their technical skills and problem-solving abilities.
HR Interview: The final stage involves an HR interview to assess cultural fit and communication skills.

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